Legal & Trust
Terms of Service
Welcome to Vansh Care. These Terms of Service are a legal agreement between you and Vansh Care Inc., a Canadian federally incorporated company, and apply to your access to and use of the Vansh Care website, mobile application, beta products, AI-enabled features, content, communications, and related services (together, the “Service”).
By creating an account, clicking “I agree,” accessing the Vansh Care app, using the website, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
These Terms include important limitations on Vansh’s liability, warranty disclaimers, beta-product terms, health-related disclaimers, and dispute-resolution provisions. Please read them carefully.
1. What Vansh Care is
Vansh Care is an AI-enabled care assistant designed to help family caregivers organize and navigate care-related tasks, information, and “careflows.” Vansh Care may help with things like recording notes, organizing symptoms or observations, preparing questions for healthcare professionals, coordinating family responsibilities, and accessing general educational information.
Vansh Care is intended to support caregivers with the everyday pressure of caregiving and help preserve their “care fuel.” It is not a healthcare provider, doctor, nurse, therapist, pharmacist, emergency-response service, professional caregiver, long-term-care provider, or substitute for professional judgment.
2. Beta Service
Vansh Care is currently offered as a beta, pilot, preview, early-access, or test product.
This means the Service may be incomplete, experimental, unavailable, inaccurate, interrupted, modified, suspended, discontinued, or changed at any time. Features may not work as expected. Data, careflows, prompts, outputs, settings, and integrations may be lost or deleted. We may impose usage limits, change eligibility, add or remove features, or end the beta at any time without liability to you.
You understand that beta services are provided for evaluation and early use only. You should not rely on the Service as your only source of information, storage, reminders, care coordination, safety monitoring, medication management, medical tracking, or caregiver support.
3. Eligibility and consumer use
You may use the Service only if you are the age of majority in your province, territory, state, or country of residence and have legal capacity to enter into these Terms.
The Service is currently intended for personal, family, or household use by consumers. You may not use the Service in a professional, clinical, institutional, commercial, or regulated healthcare capacity unless Vansh has entered into a separate written agreement with you.
The Service is intended for users located in Canada unless Vansh expressly states otherwise. We do not represent that the Service is appropriate, lawful, or available in any other jurisdiction.
4. Care recipients and authority to share information
You may use the Service to support care for another person, such as an aging parent, family member, child, or other loved one (a “Care Recipient”), only if you have all rights, authority, consents, and legal permissions required to do so.
You are responsible for ensuring that:
- (a) you are authorized to provide Vansh with information about the Care Recipient;
- (b) your use of the Service does not violate the Care Recipient’s privacy, legal rights, substitute-decision-making rights, guardianship arrangements, power of attorney arrangements, family agreements, or applicable law;
- (c) any information you provide is accurate to the best of your knowledge and not misleading; and
- (d) you do not upload, disclose, or use personal information, health information, or other sensitive information about anyone without lawful authority.
Vansh is not responsible for determining whether you have authority to act for, assist, or provide information about a Care Recipient.
5. Health, safety, and emergency disclaimer
Do not use Vansh Care for emergencies. If you or a Care Recipient may be experiencing a medical emergency, mental-health emergency, risk of harm, abuse, neglect, self-harm, harm to others, or any urgent safety issue, call 911 or your local emergency number immediately, or contact a qualified healthcare professional or emergency service.
Vansh Care does not provide medical advice, diagnosis, treatment, prevention, prognosis, prescription guidance, clinical decision support, therapeutic recommendations, or professional caregiving instructions. The Service may provide general educational, organizational, or informational content, but that content is not a substitute for professional advice.
You are responsible for independently verifying all information and outputs from the Service before relying on them. You should consult qualified healthcare professionals before making decisions about symptoms, medications, treatments, care plans, diet, exercise, mobility, supervision, living arrangements, safety, or any health-related matter.
Vansh does not monitor Care Recipients, detect emergencies, guarantee reminders, supervise medication use, verify symptoms, alert caregivers to changes in condition, or replace in-person care.
6. AI outputs and no reliance
The Service uses artificial intelligence and automated systems. AI outputs may be inaccurate, incomplete, outdated, biased, inappropriate, duplicative, unsafe, or not tailored to your circumstances. Outputs may appear confident even when they are wrong.
You are solely responsible for reviewing, validating, and deciding whether and how to use any output. You must not rely on the Service as the sole basis for decisions that may affect health, safety, legal rights, finances, housing, caregiving responsibilities, or access to services.
Vansh does not guarantee that any AI output will be correct, safe, complete, available, or fit for your purpose.
7. Accounts and security
You must provide accurate account information and keep it up to date. You are responsible for all activity under your account, including activity by anyone you allow to access it.
You must keep your login credentials confidential. Notify Vansh promptly at customercare@vansh.care if you suspect unauthorized access or misuse of your account.
We may suspend or terminate your account if we believe your account has been compromised, used unlawfully, used in a way that creates risk to Vansh or others, or used in breach of these Terms.
8. Privacy
Your use of the Service is also governed by our Privacy Policy, available at https://www.vansh.care/privacy.
By using the Service, you consent to Vansh collecting, using, disclosing, retaining, and otherwise processing personal information as described in the Privacy Policy and as permitted by applicable law.
You understand that information submitted through the Service may include sensitive personal information, including health-related information. You are responsible for obtaining all necessary consents and permissions before submitting information about any Care Recipient or other person.
If there is a conflict between these Terms and the Privacy Policy regarding how Vansh handles personal information, the Privacy Policy will govern for that issue.
9. Your content
You may submit information, text, files, messages, notes, careflows, symptoms, observations, schedules, prompts, feedback, and other materials to the Service (“User Content”).
As between you and Vansh, you retain ownership of your User Content. You grant Vansh and its service providers a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display, analyze, adapt, and use your User Content as necessary to provide, secure, maintain, troubleshoot, support, develop, and improve the Service, subject to our Privacy Policy and applicable law.
You represent and warrant that you have all rights, consents, and authority necessary to submit User Content and grant the licence above.
You are solely responsible for your User Content. Vansh is not responsible for verifying User Content, correcting User Content, maintaining backups, or ensuring that User Content is complete, accurate, or retained.
10. Feedback
If you provide ideas, suggestions, comments, requests, bug reports, or other feedback about Vansh Care (“Feedback”), you grant Vansh a perpetual, irrevocable, worldwide, royalty-free right to use, disclose, reproduce, modify, commercialize, and otherwise exploit that Feedback for any purpose without compensation or obligation to you.
11. Vansh intellectual property
Vansh and its licensors own all rights, title, and interest in and to the Service, including the software, app, website, AI systems, models, prompts, workflows, designs, interfaces, know-how, documentation, content, trademarks, logos, and all related intellectual property.
Subject to these Terms, Vansh grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your personal, non-commercial caregiving support during the term of these Terms.
You may not copy, modify, reverse engineer, decompile, scrape, crawl, benchmark, sell, resell, sublicense, frame, mirror, extract, train competing systems on, or create derivative works from the Service except to the extent expressly permitted by law.
12. Acceptable use
You must not use the Service to:
- (a) violate any law or the rights of any person;
- (b) submit information about another person without lawful authority;
- (c) provide false, misleading, or deceptive information;
- (d) seek or rely on medical diagnosis, treatment, emergency assistance, or clinical decision-making;
- (e) make decisions affecting health, safety, legal rights, finances, housing, or access to care without appropriate professional review;
- (f) impersonate another person or misrepresent your authority;
- (g) interfere with, disrupt, overload, or compromise the Service;
- (h) attempt to gain unauthorized access to systems, accounts, models, data, or networks;
- (i) use automated tools, bots, scraping, or bulk data extraction without Vansh’s written permission;
- (j) test, benchmark, or evaluate the Service for competitive purposes;
- (k) upload malware, harmful code, or unlawful content;
- (l) use the Service to build, train, improve, or support a competing product or service; or
- (m) use the Service in any manner that could harm Vansh, users, Care Recipients, or third parties.
13. Third-party services and resources
The Service may include links, content, integrations, tools, app stores, service providers, healthcare resources, community resources, or third-party services. Vansh does not control third-party services and is not responsible for them.
Third-party services may be subject to separate terms and privacy policies. Your use of third-party services is at your own risk.
Vansh does not endorse, verify, credential, supervise, or guarantee any third-party provider, professional, facility, resource, recommendation, website, or service unless we expressly state otherwise in writing.
14. Communications
You agree that Vansh may send you service-related emails, texts, push notifications, in-app messages, and other communications about your account, security, beta updates, product changes, legal notices, and Service administration.
Where required by law, Vansh will request consent before sending commercial electronic messages and will include required identification and unsubscribe mechanisms.
You are responsible for keeping your contact information current.
15. Fees
The beta Service may be free or offered on limited promotional terms. Vansh may introduce fees, subscriptions, paid tiers, usage limits, or paid features in the future. Vansh will provide applicable pricing and purchase terms before charging you.
You are responsible for all charges, taxes, and fees you agree to pay. Refunds are available only as expressly stated at purchase or as required by applicable law.
16. Updates and app stores
If you access Vansh Care through a mobile app, you authorize Vansh and the applicable app store or platform to download and install updates, bug fixes, patches, and new versions. Some updates may be required to continue using the Service.
Your use of the app may also be subject to the terms of the applicable app store, mobile platform, device provider, and network provider. Those third parties are not responsible for providing support for the Service unless they expressly state otherwise.
17. Availability and changes
Vansh may modify, suspend, discontinue, restrict, or remove any part of the Service at any time, including features, content, AI functionality, careflows, integrations, and beta programs.
Vansh does not guarantee that the Service will be available, uninterrupted, secure, error-free, or compatible with your device, network, browser, or software.
18. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided “as is,” “as available,” and “with all faults.”
Vansh disclaims all warranties, representations, conditions, guarantees, and obligations of any kind, whether express, implied, statutory, or otherwise, including any warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, title, non-infringement, availability, security, uninterrupted operation, or suitability for caregiving, health, safety, or medical use.
Without limiting the above, Vansh does not warrant that:
- (a) the Service will meet your needs;
- (b) outputs will be accurate, safe, complete, current, or useful;
- (c) errors will be corrected;
- (d) User Content will be preserved or recoverable;
- (e) the Service will prevent caregiver burnout, improve care outcomes, detect symptoms, reduce risk, or improve health; or
- (f) the Service is suitable for any specific Care Recipient, condition, disease, family situation, or care plan.
Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, Vansh’s exclusions and limitations apply only to the maximum extent permitted by law.
19. Limitation of liability
To the maximum extent permitted by applicable law, Vansh and its directors, officers, employees, contractors, shareholders, affiliates, agents, licensors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, aggravated, or enhanced damages, or for any loss of profits, revenue, goodwill, data, use, opportunity, reputation, or business, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, Vansh will not be liable for damages or losses arising from:
- (a) your reliance on the Service or AI outputs;
- (b) health, caregiving, safety, medication, emergency, or professional decisions;
- (c) inaccurate, incomplete, delayed, unavailable, or deleted User Content or outputs;
- (d) unauthorized access to your account caused by your failure to protect credentials;
- (e) third-party services, providers, resources, or links;
- (f) Service interruptions, beta changes, or discontinued features;
- (g) your lack of authority to provide information about a Care Recipient; or
- (h) events outside Vansh’s reasonable control.
To the maximum extent permitted by applicable law, Vansh’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (i) CAD $100; or (ii) the amounts you paid directly to Vansh for the Service in the three months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability to the extent it cannot be excluded or limited under applicable law.
20. Indemnity
To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Vansh and its directors, officers, employees, contractors, shareholders, affiliates, agents, licensors, suppliers, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- (a) your User Content;
- (b) your use or misuse of the Service;
- (c) your breach of these Terms;
- (d) your violation of law or third-party rights;
- (e) your submission or use of information about a Care Recipient or other person without lawful authority;
- (f) any dispute between you and a Care Recipient, family member, caregiver, professional, or third party; or
- (g) any decision, action, or omission taken in reliance on the Service or outputs.
This indemnity does not apply to the extent a claim is caused by Vansh’s gross negligence, wilful misconduct, or conduct for which liability cannot be limited under applicable law.
21. Suspension and termination
Vansh may suspend or terminate your access to the Service at any time if Vansh believes that:
- (a) you breached these Terms;
- (b) your use creates legal, security, privacy, safety, operational, reputational, or regulatory risk;
- (c) your account has been compromised;
- (d) continued access may harm Vansh, users, Care Recipients, or third parties; or
- (e) Vansh discontinues or changes the Service.
You may stop using the Service at any time. Account deletion and data-deletion requests may be made as described in the Privacy Policy.
Sections that by their nature should survive termination will survive, including sections on health and AI disclaimers, intellectual property, User Content licences, Feedback, disclaimers, limitation of liability, indemnity, dispute resolution, and general terms.
22. Changes to these Terms
Vansh may update these Terms from time to time. If we make material changes, we will provide notice as required by applicable law, which may include posting the updated Terms, sending an email, providing an in-app notice, or requesting renewed acceptance.
The updated Terms will apply as of the effective date stated in the notice or updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
23. Governing law
These Terms and your use of the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.
If you are a consumer, nothing in these Terms limits any mandatory consumer protection rights that apply in your province, territory, state, or country of residence and cannot be waived by contract.
24. Disputes
Before starting a claim, you and Vansh agree to try to resolve the dispute informally. The party raising the dispute must provide written notice describing the issue, the relief requested, and contact information. The parties will then make reasonable good-faith efforts to resolve the dispute for at least 30 days.
Subject to mandatory consumer protection laws, courts located in Toronto, Ontario will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.
To the maximum extent permitted by applicable law, each dispute must be brought individually and not as a class, collective, representative, or group proceeding. However, nothing in these Terms prevents a consumer from exercising any non-waivable statutory right to commence or participate in a court proceeding, class proceeding, or other process that cannot be limited by contract.
No consumer is required to submit a dispute to arbitration before the dispute arises where prohibited by applicable law. After a dispute arises, the parties may agree to mediation, arbitration, or another lawful dispute-resolution process.
25. Notices
Vansh may provide notices by email, in-app message, website posting, push notification, or other reasonable means. Notices to Vansh must be sent to:
Vansh Care Inc.
Attention: Legal
Email: legal@vansh.care
26. Québec users
For Québec users, Vansh will make the French version of these Terms available first where required by applicable law. After receiving or accessing the French version, you may expressly choose to be bound by an English version where permitted by law.
Nothing in these Terms limits rights that cannot be waived under Québec consumer protection, language, privacy, or other applicable laws.
27. General terms
These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, form the entire agreement between you and Vansh regarding the Service.
If any part of these Terms is found invalid or unenforceable, the remaining parts will continue in effect, and the invalid or unenforceable part will be interpreted or replaced to the maximum extent permitted by law to achieve its original purpose.
You may not assign or transfer these Terms without Vansh’s prior written consent. Vansh may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or by operation of law.
Vansh is not liable for delay or failure to perform caused by events beyond its reasonable control, including outages, network failures, cyberattacks, labour disruptions, natural disasters, public-health events, government actions, supply-chain issues, or third-party service failures.
No waiver by Vansh is effective unless in writing. Failure to enforce a provision is not a waiver.